This occurs after you have attempted to charge once, it did not go through for some reason and you attempted again within the lockout period. The current lockout time on charge attempts is 10 minutes. The reason your charge did not complete could be because some of the inputted information did not match your billing statement exactly. Billing information must match exactly. You may try to subscribe again or you may contact accounts@zam.com with as much information as possible:

  • User account name and email on ZAM.com
  • User account name and email on (other site here if applicable)