FAQ

Will I be contacted before renewal?
The renewal process is automatic and an email is disbursed after that renewal. If you are not sure you want to auto-renew, please see how to turn off auto r...
Sun, Sep 1, 2019 at 7:14 PM
Can I get Premium without a credit card?
We currently only accept payments via Credit Card or PayPal. PayPal offers several additional options beyond Credit Cards, such as using a Checking/Savi...
Sun, Jun 3, 2018 at 11:12 PM
I paid for my subscription by credit card but it hasn't been applied?
Before getting upset, let's delve into the different issues that may arise. The first and foremost reason your subscription is not applied is due to a n...
Sun, Sep 1, 2019 at 7:15 PM
I paid for premium via Paypal but it hasn't been applied?
From time to time there is a small delay due to information transfer to us from PayPal. If you put in the wrong email upon purchase, your subscription may n...
Sun, Sep 1, 2019 at 7:15 PM
What if I have a duplicate transaction error?
This occurs after you have attempted to charge once, it did not go through for some reason and you attempted again within the lockout period. The current lo...
Sun, Sep 1, 2019 at 7:16 PM
I have an authorization on my account, why don't I have access?
An authorization is merely that, an authorization and no funds have been removed from your account. This occurs when some of the inputted information does n...
Sun, Sep 1, 2019 at 7:17 PM
Why do I still see ads after subscribing?
First thing, make sure you are logged into the correct account. Then we need to verify that you indeed do have premium. The reason this is most times, is th...
Sun, Jun 3, 2018 at 11:12 PM
How do I change my billing information?
First, cancel your automatic renewal (see associated FAQ entry).  Once the current subscription expires, reapply for premium with the new information. T...
Sun, Sep 1, 2019 at 7:18 PM
Can I get a refund?
We do not offer refunds on Premium subscriptions. You may submit a support ticket if you feel you're entitled to a refund due to an error on our par...
Sun, May 17, 2020 at 4:32 PM