FAQ

How does HOTS Logs work?
HOTS Logs relies on users to upload their replay files. Using these files, it builds you a personalized Profile and Match History, and calculates an estimat...
Tue, Jul 25, 2017 at 10:08 PM
Why are replays missing from my match history?
There is an option in Heroes of the Storm to save all your replays. Unfortunately, if you didn't know about this or didn't enable it early on, onl...
Tue, Jul 25, 2017 at 10:09 PM
When is MMR calculated? When is the leaderboard updated?
MMR is constantly being recalculated. There are two separate priorities here: Replays uploaded within 3 days of playing are usually calculated within a few ...
Tue, Jul 25, 2017 at 10:09 PM
Can players upload only their wins to raise themselves on the leaderboard?
Yes and no. If they only upload wins, their MMR will be unnaturally raised. But Blizzard knows better and will continue to match them appropriately. Only ha...
Wed, Jul 26, 2017 at 8:38 PM
Why do some of my uploaded replays show as Duplicate?
This simply means one of the other 9 players in that game has already uploaded that replay. Don't worry, it will be added to all of the involved player...
Tue, Jul 25, 2017 at 10:11 PM
Can I change my BattleTag?
Yes! If you change your BattleTag through Blizzard, all you have to do to update your Profile on HOTS Logs, is to upload a new replay with your new BattleTa...
Tue, Jul 25, 2017 at 10:11 PM
My Battle.Net account was Silenced, why can't I view my HOTS Logs Profile?
In an effort to improve the community, Silenced players will be temporarily hidden on HOTS Logs, and will not be eligible for the HOTS Logs Leaderboard. Thi...
Tue, Jul 25, 2017 at 10:12 PM
Why do Cho and Gall have different 'Games Played'?
For most sitewide statistics, HOTS Logs only counts games where players are at least Hero level 5. If the 'Cho' player is Hero level 5, and th...
Tue, Jul 25, 2017 at 10:13 PM
Why doesn't the HOTS Logs Uploader tool automatically update anymore?
Lately, this feature has been causing more problems than solving. We may reimplement this in the future, but we'll have to do a lot of testing first.
Wed, Jul 26, 2017 at 8:39 PM
Why aren't all my Games Played listed in the Player Hero Overview page?
This feature uses the end-game score screen statistics, which have only been available in the replay file since February 2016. Because of this, only Gam...
Tue, Jul 25, 2017 at 10:13 PM