First thing, make sure you are logged into the correct account. The most common reason is the subscription has expired. However, if you're confident your Premium has been purchased or renewed, and are still experiencing ads, log out, clear your cookies and browser cache, and then log back in.
If that doesn't work, create a support ticket and include the following:
- Your user name and/or email registered with the site.
- The issue(s) you are having and any error(s) that you may have experienced.
- Which web site you are using and experiencing the issue
- Your browser type and version.
- Any changes you may have made to your account, browser, or computer recently.
- Include the suggestions above that you may have attempted.
- Include screen shots and/or links
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