First thing, make sure you are logged into the correct account. Then we need to verify that you indeed do have premium. The reason this is most times, is the subscription has expired. However, if you do have a subscription flagged and are still experiencing ads, log out, clear your cookies and temporary internet files, restart your browser and log back in.
If that doesn't work, create a support ticket and include the following:
- Your user name and/or email registered with the site.
- The issue(s) you are having and any error(s) that you may have experienced.
- Which web site you are using and experiencing the issue
- Your browser type and version.
- Any changes you may have made to your account, browser, or computer recently.
- Include the suggestions above that you may have attempted.
- Include screen shots and/or links