Support

The renewal process is automatic and an email is disbursed after that renewal. If you are not sure you want to auto-renew, please see how to turn off auto r...

We currently only accept payments via Credit Card or PayPal. PayPal offers several additional options beyond Credit Cards, such as using a Checking/Savi...

Before getting upset, let's delve into the different issues that may arise. The first and foremost reason your subscription is not applied is due to a n...

From time to time there is a small delay due to information transfer to us from PayPal. If you put in the wrong email upon purchase, your subscription may n...

This occurs after you have attempted to charge once, it did not go through for some reason and you attempted again within the lockout period. The current lo...

An authorization is merely that, an authorization and no funds have been removed from your account. This occurs when some of the inputted information does n...

First thing, make sure you are logged into the correct account. Then we need to verify that you indeed do have premium. The reason this is most times, is th...

First, cancel your automatic renewal (see associated FAQ entry).  Once the current subscription expires, reapply for premium with the new information. T...

We do not offer refunds on Premium subscriptions. You may submit a support ticket if you feel you're entitled to a refund due to an error on our par...